FAQ

You should call an electrician anytime you experience issues like frequent breaker tripping, flickering lights, burning smells, outlets that stop working, or power outages in part of your home. Electrical problems can worsen over time and may create safety hazards if not properly diagnosed and repaired.

A breaker typically trips because a circuit is overloaded, shorted, or experiencing a ground fault. This safety feature protects your home from electrical damage or fire. If a breaker continues to trip repeatedly, it’s important to have a licensed electrician inspect the circuit and identify the cause.

If only part of your home loses power, it may indicate a tripped breaker, wiring issue, or electrical panel problem. Check your electrical panel first. If resetting the breaker does not restore power, a professional electrician should diagnose the issue to prevent further electrical problems.

Older electrical panels may struggle to handle the power demands of modern homes. If you notice frequent breaker trips, flickering lights, or limited space in your panel, it may be time for an upgrade. Panel upgrades improve safety and ensure your home has the electrical capacity it needs.

Yes. Storms and power surges can damage electrical panels, breakers, wiring, and connected appliances. A professional inspection helps identify hidden damage and ensures your electrical system is operating safely after severe weather or outages.

Our electricians provide a full range of services including:

• Electrical repairs
• Panel upgrades, EV charger installations, and circuit installations
• Outlet and lighting installations
• Generator installations and backup power solutions
• Troubleshooting electrical issues and power outages

Routine inspections and proper system maintenance help prevent many electrical problems. The Ace Home Service Plan includes regular system checkups that help identify potential electrical issues early and keep your home operating safely.

If water or sewage is backing up into sinks, tubs, showers, or toilets — or if multiple drains are slow at the same time — that usually indicates a main line blockage. That’s not something to wait on. In Upstate SC, sewer backups can quickly cause property damage and contamination. If water isn’t draining or is coming back up, call immediately. We provide fast, same-day service whenever possible.

Ace offers same-day drain clearing throughout the Upstate. We provide a two-hour arrival window and text updates so you’re not left waiting all day. Drain backups escalate fast. When you call Ace, we prioritize urgency and come prepared to fix the problem — not just look at it.

Yes. Our work is backed by our 1-year labor warranty. If we clear your drain, we stand behind the workmanship. If additional issues are discovered — such as root intrusion or collapsed piping — we’ll explain the situation clearly and walk you through your options. Protection means you’re not guessing. Perfection means we don’t cut corners.

No, never. Ace strictly operates under transparent, upfront pricing models. We will assess the situation, offer you a fair and honest solution with your price up front before any work is completed. It’s 100% up to you to make the decision to move forward with Ace. No pressure, no gimmicks.

We do both drain “clearing” and drain “cleaning” with our drain service. “Clearing” a drain removes the immediate blockage. “Cleaning” a drain removes buildup along the pipe walls — grease, sludge, soap residue, and root intrusion — restoring full diameter flow. Traditional cable machines can clear the center of the line. Hydro-jetting fully cleans the pipe. When long-term performance matters, cleaning is often the better solution. That’s why Ace chooses to opt for our high-powered professional hydro-jetting equipment in every scenario that it can be applied to. It’s our drain service that incorporates protection and perfection.

Store-bought chemical cleaners can damage pipes, especially older plumbing systems common in Upstate homes. They often: • Corrode metal pipes • Weaken PVC joints • Create dangerous fumes • Mask larger sewer line problems If you’re dealing with repeated clogs, chemical solutions usually make things worse over time. Professional mechanical or hydro-jet cleaning is safer and more effective.

Garbage disposals grind food — they do not eliminate grease or prevent buildup. Common disposal mistakes include: • Pouring grease or oil • Fibrous foods (celery, onion skins) • Coffee grounds • Eggshells Over time, these contribute to buildup in both branch lines and main sewer lines. Proper use + occasional maintenance prevents costly backups.

Yes. The Upstate’s expansive clay soil shifts with moisture changes. Over time, this movement can stress sewer pipes, especially older clay or cast iron lines. Soil movement can cause:

• Pipe misalignment
• Joint separation
• Root intrusion points
• Cracking Routine inspections help detect issues before full blockages occur.

If you’re experiencing:

• Frequent repeat clogs
• Slow drains throughout the home
• Grease buildup
• Root intrusion

Hydro-jetting may be the better solution.

It restores pipe diameter instead of simply punching a hole through the blockage. Our technicians will evaluate your system and recommend the safest and most effective method.

Crawlspace encapsulation is the process of sealing the crawlspace beneath your home to control moisture and humidity. This typically includes installing heavy-duty vapor barriers, sealing vents and openings, and creating a controlled environment that prevents outside moisture from entering the space.

Moisture in a crawlspace can lead to mold growth, wood rot, pest activity, and poor indoor air quality. Because air from the crawlspace can rise into the home, excess humidity beneath the house can affect the health and comfort of the entire living space.

Common signs include musty odors inside the home, visible mold growth, sagging insulation beneath the floor, standing water in the crawlspace, or high indoor humidity levels. These symptoms often indicate moisture is entering the crawlspace and affecting the structure of the home.

Yes. By controlling moisture and preventing mold growth beneath the home, crawlspace encapsulation can significantly improve indoor air quality. A properly sealed crawlspace helps reduce humidity and prevents contaminated air from entering the living space above.

Encapsulation helps prevent the conditions that allow mold to grow. By controlling moisture and humidity levels beneath the home, the environment becomes far less favorable for mold and mildew development.

A professionally installed encapsulation system can last many years when properly maintained. High-quality vapor barriers and sealing materials are designed to provide long-term moisture protection for the crawlspace.

Yes. Ace Plumbing, Electric, Heating & Air provides crawlspace encapsulation and moisture control solutions throughout Greenville and the Upstate, helping homeowners protect their foundations and maintain healthier indoor environments.

Common signs of a gas leak include a rotten egg smell, hissing sounds near gas lines, dead plants around gas piping, or sudden dizziness or headaches inside the home. If you suspect a gas leak, leave the area immediately and contact your gas provider or emergency services. Once the situation is safe, a licensed professional should inspect and repair the gas line.

Yes. Licensed plumbing professionals are trained to install, repair, and inspect gas lines safely. At Ace Plumbing, Electric, Heating & Air, our technicians perform gas line installations, repairs, appliance connections, and leak detection services designed to protect your home and ensure your gas system operates properly.

Gas lines may need replacement if they are corroded, leaking, damaged, or no longer capable of supporting new gas appliances. If you’re upgrading appliances like a water heater, furnace, or stove, your gas line may need to be extended or upgraded to safely deliver fuel to the new equipment.

Yes. Gas lines can be installed for stoves, dryers, fireplaces, water heaters, outdoor grills, fire pits, and outdoor kitchens. A properly installed gas line allows appliances to operate safely and reliably while delivering consistent fuel pressure.

Gas leaks are detected using specialized leak detection equipment, pressure testing, and visual inspections of gas piping and fittings. These professional tools allow technicians to locate leaks accurately and repair them safely.

Gas line installation is safe when performed by a professional who follows proper safety procedures and building codes. Professional installation ensures the gas line is properly sized, sealed, pressure-tested, and connected correctly to appliances.

Routine inspections help ensure your gas system continues operating safely. If you’re experiencing appliance issues, installing new equipment, or suspect a leak, a professional inspection can identify potential problems before they become serious.

A slow-draining kitchen sink is usually caused by grease, food particles, soap buildup, or debris collecting inside the drain line. Over time this buildup restricts water flow and can eventually lead to a full clog. Professional drain clearing removes the blockage and restores proper drainage.

If your garbage disposal stops working, first check to see if the unit needs to be reset using the reset button located on the bottom of the disposal. If the disposal is jammed, leaking, or making unusual noises, it’s best to have a plumber inspect it to determine whether it can be repaired or needs replacement.

A leaking kitchen faucet is often caused by worn internal parts such as washers, seals, or cartridges. Even a small drip can waste a significant amount of water over time and increase your utility bill. Repairing or replacing the faucet components typically resolves the issue.

Yes. Leaks under a kitchen sink can cause cabinet damage, mold growth, and water damage to surrounding areas if left untreated. Addressing plumbing leaks early helps protect your home and prevent more costly repairs.

Garbage disposals typically last around 8–12 years depending on usage. If your disposal frequently jams, makes loud grinding noises, leaks, or fails to run properly, replacement may be the most reliable solution.

Kitchen sink odors are often caused by food particles and grease buildup inside the drain line or garbage disposal. Professional drain cleaning and disposal service can remove the buildup and eliminate the odor.

Some common signs that a home may need repiping include recurring plumbing leaks, discolored water, low water pressure, or pipes that are visibly corroded or deteriorating. Older homes with aging plumbing materials may also begin experiencing frequent pipe failures. A professional plumbing evaluation can determine whether repiping is the best long-term solution.

The timeline for repiping depends on the size of the home and the complexity of the plumbing system. Many repiping projects can be completed within a few days, though larger homes or more complex systems may take longer. A professional plumber can provide a more accurate timeline after evaluating the home’s plumbing layout.

Modern repiping projects typically use durable plumbing materials such as PEX or updated copper piping. These materials are designed to provide reliable water flow, resist corrosion, and extend the lifespan of the plumbing system compared to older piping materials.

Repiping may require accessing certain areas of the plumbing system behind walls or ceilings. Professional plumbers plan repiping projects carefully to minimize disruption and only open areas where necessary. Once the new plumbing system is installed, those areas can be repaired and restored.

The lifespan of plumbing pipes depends on the material used and the conditions of the plumbing system. Some older materials can begin failing after several decades, while modern piping systems are designed to last significantly longer when properly installed and maintained.

Repiping can be a valuable investment when plumbing systems are aging or experiencing repeated failures. Replacing outdated pipes can help prevent future leaks, improve water pressure, and increase the reliability of the home’s plumbing system.

Most septic tanks should be pumped every 3–5 years, depending on the size of the tank, the number of people living in the home, and how much wastewater the system handles. Regular pumping prevents solids from building up and causing backups or drain field problems.

Common signs include slow drains throughout the home, gurgling sounds in plumbing fixtures, sewage odors inside or outside the home, or wet spots and standing water near the drain field. These symptoms may indicate the septic tank is full or the system is struggling to process wastewater.

A drain field (also called a leach field) is the portion of the septic system where treated wastewater is distributed into the soil. The soil naturally filters and processes the water before it returns safely to the groundwater system.

Drain field issues can develop when septic tanks are not pumped regularly, allowing solids to enter and clog the system. Excessive water usage, compacted soil, tree root intrusion, or aging system components can also affect how well the drain field absorbs wastewater.

Many septic issues can be repaired, such as damaged pipes, baffles, or localized drain field problems. However, older systems or severely failed drain fields may require partial or full replacement to restore proper wastewater treatment.

Yes. Ace Plumbing, Electric, Heating & Air provides septic tank installation, repairs, drain field services, and pumping for homes throughout Greenville and the Upstate. Our technicians help ensure septic systems operate safely and reliably for long-term use.

A sump pump removes groundwater that collects around your home’s foundation and directs it safely away from the house. A sewer ejector pump is used when plumbing fixtures like bathrooms or laundry rooms are located below the main sewer line, pumping wastewater up to the sewer system so it can drain properly. Both systems protect your home, but they serve different purposes.

Common signs of sump pump problems include unusual noises, constant running, the pump not activating when water rises, or visible water collecting in the sump pit. If your pump isn’t working properly, your home may be at risk of flooding during heavy rain. A professional inspection can determine whether the pump needs repair or replacement.

Sewer ejector pump issues often appear as slow draining fixtures, sewage odors near the pump pit, gurgling drains, or wastewater backing up into basement plumbing fixtures. These systems move sewage uphill to reach the sewer line, so when they fail the wastewater has nowhere to go. If you notice any of these signs, it’s important to have the system inspected quickly.

Most sump pumps and sewer ejector pumps last between 7–10 years, depending on usage, installation quality, and maintenance. Homes that experience heavy groundwater conditions may see pumps wear out sooner due to frequent operation. Routine inspections help ensure the system continues operating reliably.

A properly installed sump pump can significantly reduce the risk of basement flooding by removing groundwater before it accumulates. However, the system must be sized correctly and maintained regularly to function when it’s needed most.

Many homeowners choose to replace aging sump pumps proactively rather than waiting for failure during a heavy storm. Replacing a pump before it stops working helps prevent emergency flooding situations and provides peace of mind during severe weather.

Yes. Ace Plumbing, Electric, Heating & Air installs both new sump pump systems and sewer ejector pump systems for homes throughout Greenville and the Upstate. Our technicians ensure the pump, pit, and discharge piping are properly configured to protect your home.

A tankless water heater heats water on demand instead of storing it in a tank. When hot water is needed, the system instantly heats the water as it flows through the unit. This allows homeowners to enjoy continuous hot water without running out like traditional storage tank systems.

Tankless water heaters provide several benefits including endless hot water, improved energy efficiency, and a longer lifespan compared to traditional tank systems. They also take up less space because they are typically wall-mounted rather than using a large storage tank.

Most tankless water heaters last 15–20 years or longer when properly maintained. This is significantly longer than the typical lifespan of a traditional tank water heater, which usually lasts around 8–12 years.

Yes. Tankless water heaters require periodic maintenance to remove mineral buildup from the heat exchanger. In areas with mineral-heavy water, regular flushing and descaling helps maintain efficiency and prevent internal damage to the system.

Yes. Many homeowners upgrade from traditional tank water heaters to tankless systems. However, tankless installations sometimes require modifications to gas lines, venting, or electrical connections to ensure the system operates safely and efficiently.

Tankless systems can supply plenty of hot water when properly sized for your household’s demand. Our technicians help determine the correct system based on factors like the number of bathrooms, appliances, and simultaneous hot water usage.

Yes. Ace Plumbing, Electric, Heating & Air provides tankless water heater installation, repair, and maintenance services throughout Greenville and the Upstate. Our technicians ensure systems are installed and serviced properly for safe and reliable operation.

Some leaks are obvious, but many occur behind walls, under floors, or beneath your home’s foundation. Common signs of a hidden leak include unexplained increases in your water bill, damp spots on walls or ceilings, the sound of running water when fixtures are off, or mold and mildew odors. A professional leak detection inspection can identify the source of the problem.

Plumbing leaks can develop for several reasons including aging pipes, shifting soil beneath the home, corrosion, high water pressure, or loose plumbing connections. Over time, these conditions can weaken pipes and fittings until a leak forms.

A slab leak occurs when a water line running beneath the concrete foundation of your home begins leaking. These leaks can be difficult to detect because they happen below the surface, but signs often include warm spots on the floor, cracks in flooring, unexplained moisture, or continuously running water sounds.

Yes. Even small leaks can cause significant damage if they continue over time. Water can weaken drywall, flooring, and structural materials while also creating conditions that allow mold to grow. Addressing leaks quickly helps prevent costly repairs later.

Yes. Our technicians locate the source of the leak and perform the necessary plumbing repairs to stop the water flow. Once the plumbing repair is complete, homeowners can then restore any affected drywall or finishing materials if needed.

If you suspect a leak, it’s best to schedule a professional inspection as soon as possible. Early detection allows the problem to be repaired before it spreads and causes more extensive damage to the home.

Yes. Professional leak detection techniques allow technicians to identify leaks that are not immediately visible. This helps locate the source of the problem so the repair can be performed accurately without unnecessary disruption.

Common signs of a water line leak include unexplained increases in your water bill, wet spots in your yard, reduced water pressure throughout the home, or the sound of running water when fixtures are turned off. If you notice these symptoms, a professional inspection can determine whether the main water line is damaged.

Water lines can fail due to aging pipes, corrosion, shifting soil, tree root intrusion, freezing temperatures, or long-term wear from water pressure. Over time, these conditions can weaken underground pipes until leaks or breaks develop.

In many cases, a localized leak can be repaired by replacing the damaged section of pipe. However, if the water line is severely corroded, repeatedly failing, or made from outdated materials, a full water line replacement may be the most reliable long-term solution.

A sudden drop in water pressure can sometimes indicate a problem with the main water line. Leaks, pipe breaks, or underground damage can reduce the amount of water reaching your home. A professional inspection can determine whether the issue is related to the water line or another plumbing component.

The lifespan of a water line depends on the material used and the conditions surrounding the pipe. Older galvanized steel lines may last 40–50 years, while modern materials such as copper or polyethylene can last significantly longer when properly installed and maintained.

Some water line repairs require excavation to access the damaged section of pipe. However, modern repair techniques allow plumbers to minimize disruption and restore your yard as efficiently as possible after the work is completed.

Yes. Ace Plumbing, Electric, Heating & Air provides professional water line repair and replacement services throughout Greenville and the Upstate, helping homeowners restore reliable water flow and protect their plumbing systems.

Electrical panels may need upgrading when a home adds new appliances, electric vehicle chargers, or additional electrical circuits that increase power demand. If breakers trip frequently, the panel is outdated, or your home no longer has enough capacity for modern electrical needs, an electrician may recommend a panel upgrade to safely support your home’s electrical system.

Yes. Many homeowners add outlets to improve convenience and support modern electronics and appliances. An electrician can install new outlets in locations where additional power access is needed while ensuring the wiring and circuits are properly configured for safe operation.

Some appliances require dedicated circuits to operate safely. Equipment such as ovens, dryers, HVAC systems, EV chargers, and certain high-powered appliances often need their own circuit to prevent overloads and ensure reliable operation. An electrician can evaluate your electrical panel and install the proper circuit if needed.

Yes. Electric vehicle chargers require professional installation to ensure the charger is properly connected to your electrical panel and supported by a dedicated circuit. An electrician can evaluate your home’s electrical capacity and install a charging station designed for safe and efficient operation.

In many cases, yes. However, ceiling fans require proper mounting support and electrical connections designed to handle the fan’s weight and operation. An electrician can safely install the correct electrical box and wiring to support the fan and ensure it operates properly.

Many modern security cameras, doorbells, and smart home systems require proper electrical connections or low-voltage wiring. Professional installation ensures these systems are safely connected and operate reliably as part of your home’s electrical system.

Circuit breakers are designed to shut off power when a circuit becomes overloaded or detects a potential fault. If your breaker trips repeatedly, it could be caused by overloaded circuits, damaged wiring, or a failing breaker. A professional electrician can diagnose the issue and determine the correct repair to restore reliable power to your home.

Flickering lights can be caused by loose wiring connections, overloaded circuits, failing switches, or issues within the electrical panel. While occasional flickering may seem minor, persistent lighting problems should be inspected to ensure your electrical system is operating safely.

Outlets can stop working for several reasons, including tripped breakers, loose wiring connections, or worn outlet components. In some cases, a GFCI outlet elsewhere in the home may have tripped and shut off power to the outlet. If resetting breakers or GFCI outlets does not restore power, an electrician should inspect the circuit.

Electrical issues can create safety concerns if they are not addressed properly. Problems such as overheated wiring, loose connections, or damaged outlets can increase the risk of electrical hazards. Having a licensed electrician diagnose and repair electrical issues helps ensure your home’s electrical system continues operating safely.

You should contact a professional electrician if you notice repeated breaker trips, outlets or switches that stop working, burning smells from electrical devices, flickering lights, or any other unusual electrical behavior. Early diagnosis can help prevent small issues from developing into larger electrical problems.

A standby generator is permanently installed outside your home and connected directly to your electrical system. When a power outage occurs, an automatic transfer switch detects the loss of electricity and signals the generator to start. Within seconds, the generator begins supplying power to your home until utility power is restored.

The size of the generator depends on the electrical load of your home and which systems you want powered during an outage. Some homeowners choose to power only essential systems like refrigeration, heating or cooling, and lighting, while others prefer whole-home coverage. During your consultation, our electricians evaluate your home’s electrical usage and recommend the appropriate generator size.

Most standby generator installations are completed over one to two days, depending on the electrical configuration of the home and site preparation requirements. Our team coordinates the installation, electrical connections, and system setup so your generator is ready to operate automatically during outages.

Most residential standby generators operate on natural gas or propane, which allows the system to start automatically and run continuously during extended outages. Our team will review your home’s fuel options and help determine the best setup for your generator system.

Yes. Standby generators are designed to operate automatically. When the transfer switch detects a power outage, the generator starts within seconds and begins supplying power to your home. When utility power returns, the system automatically switches your home back to the main power grid and shuts the generator down.

Ace Plumbing, Electric, Heating & Air installs a variety of trusted standby generator systems, including Briggs & Stratton, Generac, and other leading backup power solutions. Our team helps homeowners select the generator that best fits their home’s electrical needs, power requirements, and installation setup.

Absolutely. Many homeowners across Greenville and the Upstate choose standby generators because severe storms, fallen trees, and power grid interruptions can cause unexpected outages. A standby generator provides peace of mind by automatically restoring power and keeping essential systems running during these events.

Heat pumps work year-round in the Upstate, meaning they accumulate wear faster than traditional AC systems. Because they handle both heating and cooling, they require:

• Refrigerant verification
• Defrost cycle inspection
• Electrical and capacitor testing
• Airflow and delta-T performance checks

Heat pumps benefit significantly from bi-annual inspections, which is why they’re a perfect fit for a structure maintenance plan.

Common signs include:

• Rising energy bills
• Weak airflow
• Warm air during cooling mode
• Longer run times
• Strange sounds or vibration
• Uneven temperatures in your home, or temperature not keeping up to where you set it

If your system hasn’t been serviced in the last 6-12 months, it’s already overdue in our climate. Routine maintenance catches small issues before they turn into expensive repairs.

Yes. Dirty coils, low refrigerant levels, clogged drains, or weak capacitors can reduce system efficiency by 15-30%.

A properly maintained HVAC system:

• Runs shorter cycles
• Uses less electricity
• Maintains consistent temperatures
• Experiences less mechanical strain

Efficiency is a key factor in perfection. Prevention is a part of protection.

They can prevent many of them. While no system lasts forever, seasonal maintenance prolongs the lifetime of a system and helps identify:

• Weak capacitors before they fail
• Electrical connection issues before they burn
• Drain clogs before water damage occurs
• Refrigerant imbalance before compressor strain

It’s significantly less expensive to correct a small issue during maintenance than to repair a failed component mid-season.

Yes. At Ace Plumbing, Electric, Heating & Air, we stand behind the quality of our work and the professionalism of our service.

Our technicians take care to perform duct cleaning safely and thoroughly using professional equipment designed for HVAC systems. If any concerns arise during or after the service, our team will work with you to ensure the issue is addressed promptly.

Our mission is always to protect your home and perfect the systems that keep it comfortable.

Over time, dust, pollen, pet dander, and other airborne particles can accumulate inside the ductwork that carries air throughout your home. When your HVAC system runs, these particles may continue circulating through the house.

Professional duct cleaning helps remove buildup from inside the duct system and restore cleaner airflow. Many homeowners in the Greenville and Upstate South Carolina area choose duct cleaning when dealing with excessive dust, allergy concerns, or after moving into a new home.

Cleaning the duct system can help support cleaner indoor air and improved HVAC airflow performance.

Most homes do not require frequent duct cleaning. In many cases, homeowners consider duct cleaning every 5–7 years, depending on household conditions.

You may benefit from duct cleaning sooner if:

• You recently completed a remodeling project
• You moved into a previously owned home
• There is visible dust buildup around vents
• Household members experience allergy sensitivity
• The home has pets that shed frequently

Our technicians can inspect your duct system and help determine whether cleaning is beneficial for your home.

Duct sealing or repair may be recommended if your duct system has leaks, disconnected sections, or damaged ductwork that is allowing conditioned air to escape before it reaches the rooms of your home.

Signs that duct repair or sealing may be needed include:

• Uneven temperatures between rooms
• High energy bills despite normal system operation
• Weak airflow coming from vents
• Visible gaps or loose duct connections in the attic or crawlspace

Repairing or sealing ductwork can help improve system efficiency and ensure the air your HVAC system produces is delivered properly throughout your home.

Dryer vent cleaning is important because lint and debris naturally accumulate inside the vent system over time. When airflow becomes restricted, the dryer must work harder to push heat and moisture out of the home. Restricted airflow can lead to:

• Longer drying times • Higher energy usage
• Excess heat around the dryer
• Increased wear on the appliance Professional dryer vent cleaning removes the buildup and helps restore proper airflow so your dryer can operate safely and efficiently.

• Crushed or damaged vent lines
• Long or complicated vent routes
• Improper materials used in the vent system •
• Persistent airflow problems after cleaning

Mini-splits are often the best option when:

• adding a new room or finishing a basement
• converting a garage into living space
• solving hot or cold rooms in the home
• installing HVAC in homes without existing ductwork
• adding independent temperature control to certain areas

These systems provide flexible comfort without the expense or disruption of installing new ductwork.

A water heater may stop producing hot water due to a failed heating element, thermostat issue, gas supply problem, or internal tank failure. In many cases, the system can be repaired by replacing a worn component, but older units may need replacement if the tank itself is failing.

Most traditional tank water heaters last 8–12 years depending on usage, water quality, and maintenance. As systems age, internal corrosion and sediment buildup can reduce efficiency and increase the risk of leaks.

Common signs include inconsistent hot water, strange noises coming from the tank, rust-colored water, water pooling around the base of the unit, or the system running out of hot water quickly. These symptoms often indicate internal wear or failing components.

Water heater leaks can occur when internal tank corrosion develops or when valves, fittings, or connections begin to fail. While some leaks can be repaired, a leaking tank usually means the water heater needs to be replaced.

If the water heater is relatively new and the issue involves a component such as a thermostat, heating element, or valve, repair may be the best option. If the tank is older or leaking, replacement is often the safer long-term solution.

Regular maintenance such as flushing sediment buildup, inspecting components, and ensuring proper system operation can help extend the lifespan of your water heater and maintain reliable hot water performance.

Yes. Ace Plumbing, Electric, Heating & Air installs new water heaters for homes across Greenville and the Upstate. Our technicians help homeowners choose the right system and ensure the installation is completed safely and correctly.

An air conditioner may blow warm air if there are refrigerant issues, airflow restrictions, thermostat problems, or failing electrical components. Sometimes the issue is as simple as a dirty filter or incorrect thermostat setting, while other situations require professional repair to restore proper cooling.

Air conditioners can stop working due to tripped breakers, electrical failures, worn components, clogged condensate drains, or compressor problems. When cooling systems run heavily during Upstate South Carolina summers, underlying issues can quickly cause the system to shut down.

If your air conditioner is over 10–15 years old, requires frequent repairs, or struggles to keep your home comfortable, replacement may be the better long-term option. Newer systems are significantly more energy efficient and can improve both comfort and operating costs.

Many summer AC failures occur because of dirty filters, worn capacitors, refrigerant leaks, electrical issues, or restricted airflow. When outdoor temperatures rise, cooling systems run longer cycles, which can expose small problems that have developed over time.

Most central air conditioning systems last 12–15 years, depending on the system type, maintenance history, and operating conditions. Regular maintenance can extend the life of your system and reduce the likelihood of unexpected breakdowns.

If your AC is running but not cooling properly, the issue may be related to low refrigerant, frozen coils, blocked airflow, or a malfunctioning compressor. A professional inspection can identify the cause and restore cooling performance.

Many AC repairs can be completed during the same visit once the issue is diagnosed. More complex repairs may require replacement parts, but professional technicians can typically restore cooling quickly to minimize discomfort during hot weather.

The best way to prevent cooling system failures is through regular seasonal maintenance and early detection of worn components. The Ace Home Service Plan includes professional system inspections designed to keep air conditioning systems operating reliably during the hottest months.

Many homes in Greenville and the Upstate use central air conditioning systems or heat pumps, which provide efficient cooling for the region’s hot and humid climate. High-efficiency systems can improve comfort while lowering long-term energy costs.

Hi, this is Justin with Ace Plumbing, Electric, Heating & Air, home of the Bold White & Blue. As you know, we're here to protect and perfect your home.

Today I want to talk a little bit about what a basic drain call can turn into.

Let's say we get a call where someone says: "Justin, sewage is backing up into my home." That actually happens more often than people think. Other times people call because they can't flush their toilets, or their shower isn't draining properly.

Many times we arrive and it turns out to be something simple — a blockage that can be cleared with a toilet auger, blow bag, or a cable machine. That's what most homeowners expect, and often it's an inexpensive fix.

But sometimes those solutions don't work.

The line has already been worked with a cable, maybe even multiple times, and you just need a little more horsepower. That's where this machine comes in. This is a hydro-jetter, and it's a really powerful piece of equipment. It has a tank that allows it to deliver more water pressure than your home's plumbing system can provide. This machine can push 11 gallons per minute at 4,000 PSI through this hose.

We have a wide range of jetting heads for different situations.

Some heads are designed to go into the pipe and pull sewage and debris back away from the home. Others are designed to penetrate tough blockages, cut through grease buildup, or cut through tree roots.

We even have specialty heads capable of cutting through extremely hard materials like concrete or wood if needed.

It's a very powerful system and an outstanding tool for helping us protect your home.

Once we clear the drain with the jetter, we typically follow up by sending a camera down the line. That allows us to see exactly what's happening inside the pipe.

Often when hydro-jetting is required, there may be a larger issue involved — such as a broken pipe, root intrusion, or some other structural problem.

The important thing is that clearing the drain restores your home's usability immediately, which gives you breathing room to plan the next step.

After inspecting with the camera, we can determine whether the pipe needs repair, replacement, or possibly a sewer relining.

Sometimes we'll run the jetter multiple times to make sure the line is thoroughly cleaned and flowing properly.

We had a customer in Greenville who had a significant break in her sewer pipe. We were able to clear the line and restore flow with the jetter. Months later, she's still been able to use her system while planning the next step for repair.

So this machine really can be a game-changer for homeowners dealing with serious drain issues.

Drain calls can start with something simple like a toilet auger or cable machine, but sometimes they require hydro-jetting, cameras, or even excavation equipment like what we have behind us.

Many people assume hydro-jetting is extremely expensive. The equipment itself is costly, but the service is actually very reasonable — typically about twice the cost of a standard cable cleaning, while providing a much more thorough result.

When we finish hydro-jetting, you can often look at the camera inspection and see a completely clean sewer pipe.

It's an incredible piece of equipment and one of the best tools we have to protect and perfect our customers' homes.